Technical support and help desk positions remain traditional points of entry into IT for many people nowadays. One way to make yourself stand out as a help desk professional is to validate your knowledge and skills by earning one of these leading help desk certifications.
Although training and credentials for help desk positions are available, many candidates come into these jobs fresh out of college or from other fields without the benefit of formal help desk certifications. Perhaps that's why we're seeing ongoing interest in these certifications, with an increasing tendency for high schools, community colleges and even some four-year institutions to include elements of help desk training in their curricula. Some also embed certificate or certification content and even help desk credentials in their programs outright.
When it comes to help desk positions, a small number of certificate and certification programs focus mainly on the help desk function and the various job roles it supports. A greater number of credentials that style themselves as verifying technical support skills are also available, where many such credentials focus on specific sets of vendor platforms and products.
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