If your business had to pay for its IT services would they pay for your Service Desk or would they look externally and pay a third party to deliver this service?
It’s a very competitive space we now operate in and having the ability to prove to your business that you are delivering services to industry recognised targets is a great way to stay ahead of the competition. Whether you plan to go down the accreditation route such as an ISO standard or the Service Desk Institute Certification programmed or simply deliver excellence outside of these schemes its important to have a benchmark to base your goals around.
Service desks typically provide services based on core ITIL processes. These vary from process to process, an understanding of how and why you should create these processes and being prepared to be measured against these sends out a big statement.
Service Management Managers have to ensure their teams are aligned and share the vision and passion that is required to be held up and counted. By having clear and measurable objectives your team will be able to see the vision and understand the steps that need to be collectively taken to reach the final goal. Motivated and target driven staff will stay focused and strive to deliver quality service time after time.
This article originally from -- read more
It’s a very competitive space we now operate in and having the ability to prove to your business that you are delivering services to industry recognised targets is a great way to stay ahead of the competition. Whether you plan to go down the accreditation route such as an ISO standard or the Service Desk Institute Certification programmed or simply deliver excellence outside of these schemes its important to have a benchmark to base your goals around.
Service desks typically provide services based on core ITIL processes. These vary from process to process, an understanding of how and why you should create these processes and being prepared to be measured against these sends out a big statement.
Service Management Managers have to ensure their teams are aligned and share the vision and passion that is required to be held up and counted. By having clear and measurable objectives your team will be able to see the vision and understand the steps that need to be collectively taken to reach the final goal. Motivated and target driven staff will stay focused and strive to deliver quality service time after time.
This article originally from -- read more
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